Customer Service Assistant

Job Title:

Customer Service Assistant

Permanent contract, 37 hours per week, £25,989 to £26,403 per annum (Scale

D), County Hall / Hybrid.

Norfolk County Council Customer Service Centre is looking for telephone Customer Service Assistants to join our high performing team. We respond to around 30,000 customer contacts per month, predominantly telephone contacts but also via email and online services. The role requires reliability, customer focus, data entry skills and the ability to use multiple systems, including Customer Relationship Management (CRM).

• Enjoy being an ambassador for excellent service
• Challenge processes to make customer experiences better
• Get satisfaction from delivering a high standard of customer service
• Enjoy using various resources to deliver the best and right service for your customer
• Have a service improvement mindset, wanting to make things better for our customers
• Have good attention to detail and excellent data entry skills
• Correctly use various systems including Customer Relationship Management (CRM) to collate customer information in a clear and concise manner

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working – dependent on your job role and business need
• Financial benefits such as employee discount programme, Blue Light card for Fire Service and Social Care Workers, relocation expenses (where applicable), advance on expenses if you travel for work, local government pension scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions, tax‑efficient ways of getting extra pension and new bikes, tax‑efficient car lease scheme for greener travel
• A payment if you refer someone you know to a hard to fill job

The Customer Service Centre is open from 9am to 5pm Monday to Friday. The role supports customers with information and access to services using the internet and other resources.

Redeployment closing date: 25 June 2026 23:59.

All other applicants closing date: 2 July 2026 23:59.