Service Team Member

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £13.25 per hour

Contract: Fixed term ending on 31st December 2026

Hours: Zero‑hour contract, up to 4 days a week in busy periods, includes weekends and Bank Holidays but no evenings or split shifts. Flexibility required.

Deliver a great all‑round customer service experience at our Welcome Hub, mainly outdoors in all weathers. Answer queries, listen to visitors’ needs, share relevant information, and ensure a memorable visit. You will also be involved in various aspects of the visitor experience, helping to create a welcoming environment.

• Customer focused with an understanding of great service
• Team player with ability to work independently
• Well organised and adaptable
• Willing to learn new skills
• Positive attitude

• Substantial pension scheme up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (if salary criteria met)
• Perks at work discounts such as gym memberships, shopping and cinema discounts
• Holiday allowance up to 32 days plus purchase scheme based on length of service

Felbrigg Hall, Felbrigg, Norwich, NR11 8PR

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.

The National Trust is committed to safe recruitment processes and requires suitability to work with children, young people or adults at risk.