Customer Service Yard Assistant

We have an exciting opportunity for a Customer Service Yard Assistant based in Norwich
!

FRAZER, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

Hours:

7am-5pm Monday-Friday

This role has a strong focus on stock handling, health and safety and customer service in our busy yard. You'll be part of an active team handling customer orders and loading/unloading stock.

• Welcome customers to the branch and take an active interest in their projects
• Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions
• Help to pick and prepare customer orders, load and unload customer and supplier vehicles using forklifts to minimise manual handling
• Check incoming deliveries and report missing or damaged products
• Maintain stock levels in all yard/warehouse areas, carrying out regular stock counts
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work

• Customer Service
  - High levels of customer satisfaction with frequently returning customers and growing live accounts
• Enthusiasm
  - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency
  - You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit
  - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride
  - You take pride in your work and are dedicated to producing top-notch results.
• Previous industry experience in a similar environment would be beneficial
• Counter Balance Forklift licence essential
• Confident working both indoors and outdoors
• A positive and proactive attitude to work
• Comfortable in a role involving extensive manual handling of bulky items

• Competitive salary and discretionary bonus
• In‑house forklift and manual handling training
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2
  
  Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
• Generous employee discounts
• Access to discounts with hundreds of your favourite high street and online retailers
• Retirement savings plan
• Life assurance
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Quality
- We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment
- Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development
- We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.