Service Advisor

At Thurlow Nunn
, we’re proud to represent leading automotive brands including Vauxhall, Peugeot and Leapmotor
. We’re now looking for a motivated and customer-focused Service Advisor to join our busy Norwich team.

As a Service Advisor, you’ll be the key link between our customers and the workshop team, ensuring every customer receives the highest standard of service and support. You’ll handle service bookings, keep customers updated on progress, and provide clear explanations of any required work, always with a friendly and professional approach.

• Act as the first point of contact for all service customers – in person, by phone and online
• Manage service bookings and workshop schedules efficiently
• Keep customers informed on vehicle progress, costs, and timescales
• Provide clear and accurate advice on service, repairs and additional products
• Deliver outstanding customer care at every stage of the journey

We’re looking for someone who thrives in a customer-facing environment and brings energy and professionalism to the role.

• Strong background in customer service or a customer‑facing position (essential)
• Excellent communication and organisational skills
• Confidence in handling queries, explaining technical details simply, and resolving issues
• A genuine passion for delivering an exceptional customer experience

At Thurlow Nunn, we value our people as much as our customers. In return for your skills and commitment, we offer:

• A competitive salary package
• Staff discounts on vehicles, servicing and parts
• Ongoing training and career development opportunities
• A supportive, friendly team environment

If you’re looking to take the next step in your automotive career and want to be part of a forward-thinking group representing some of the industry’s most exciting brands, we’d love to hear from you.

Thurlow Nunn is a family‑owned, people‑driven business which has been established for 150 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of:
Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

Monday to Friday 8.00am to 6.00pm plus 1 in 3 Saturdays 8.00am to 1.00pm on a rota

• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free RAC breakdown cover
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Aftersales discounts
• Access to health and wellbeing support services
• Employee discount platform
• Recruitment Referral Incentive Scheme
• Employee Assistance Programme (EAP)