Customer Service Advisor

Customer Service Advisor

Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Customer Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience.

If you have an empathetic approach and like working in a fast‑paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity.

• Salary: £24,979.50 per annum with on‑target earnings (average OTE £36,000)
• Hours:
  
  37.5 hours per week – shift pattern Monday to Sunday 8am to 8pm
• Contract:
  
  Permanent
• Location:
  
  Norwich, hybrid (70% in office)
• 233 hours annual leave, increasing with length of service
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app
• Family and friends discounts on our services and products
• Pension scheme, up to 3% company‑matched
• Free on‑site parking

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
• Generate and convert sales leads through proactive outreach and effective engagement
• Provide accurate product information and tailored recommendations
• Build strong customer relationships to encourage repeat business and loyalty
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
• Clearly explain the benefits of upgraded devices and services
• Achieve and exceed individual and team sales targets, KPIs and revenue objectives
• Spot upselling and cross‑selling opportunities in every interaction
• Prepare accurate quotations, process orders, and ensure timely follow‑up

• Excellent telephone manner
• Build rapport with customers while being patient, empathetic and spotting opportunities to cross‑sell
• Reliable, trustworthy and highly motivated
• At least one year of experience in a customer‑facing role with great customer service skills
• Comfortable using a CRM (training is provided)
• Confident in both inbound and outbound calling roles

If you have the relevant skills and experience as a Customer Service Advisor and are interested in the position, please apply now!