CallEEAST Ergea Dispatcher

CallEEAST - Call Handler/Dispatcher

We are after dynamic, fun, hardworking individuals to join our team here at CallEEAST.

As a Call Handler/Dispatcher you will ensure all messages are accurately passed to the relevant contract within an appropriate timeframe. High level of accuracy is required.

Responsibilities include:

• Answer operational calls that come into the contact centre and provide assistance over the telephone using the appropriate software/triaging tools.
• If necessary, put the caller in touch with other service providers.
• Interact with the public, healthcare professionals, emergency services and community organisations.
• Be available to work weekends and bank holidays, including Christmas Day and Easter, as per allocated rostered duties.

The Commercial Services Contact Centre provides a 24/7 non‑emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services. We are NOT part of the 999 function within the Trust; our contracts are generally NON‑EMERGENCY.

This role is for our Ergea TM – Monday to Friday, 37.5 hours per week, 08:00‑16:00 or 10:00‑18:00.

You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non‑emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

Flexible working requests are welcome as we support employees in balancing work and other priorities.

For further details or informal visits contact:
Sally Bennett, CallEEAST Assistant Manager, ,