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Digital Access & Customer Support Adviser

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Norwich City Council
Full Time position
Listed on 2026-07-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 21000 - 26000 GBP Yearly GBP 21000.00 26000.00 YEAR
Job Description & How to Apply Below

Norwich City Council is seeking a Customer Contact Advisor to help residents and visitors at City Hall. You will manage enquiries by telephone, email and face to face, delivering excellent customer service and guiding people to online services.

You’ll log queries, administer digital processes and ensure data accuracy in a fast-paced environment. The role requires empathy, patience and the ability to work across IT systems while resolving issues and maintaining high standards of service for a

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