Patient Care Advisor

Job summary

We are growing our team!

Come and join us!

We are looking for trained Systm One receptionist's to work full or part time with a start time of 8am and a finish time of 6.30pm.

This position is for experienced medical receptionists with experience in general practice or the NHS.

You must be able to start at 8am and work a full day until 6.30pm, part time accepted.

This is a very rewarding post and would suit someone who likes to be busy and work as part of a team, and enjoys variety in their working day.

Patient Care Advisors are the first point of contact for our patients and visitors, whether that be over the telephone, face to face at the front reception desk or through our on-line portal. Needing to make sure that every patient contact counts and that patients get the right help at the earliest opportunity. We need passionate, patient focused individuals to help us deliver the best service to our patients by offering a first-class level of Reception/Customer Service.

Discretion and confidentiality are essential attributes of a successful Patient Care Advisor.

This post requires flexibility, responding to varying demands and changing circumstances. Communication, team work, motivation and hard work ethic are essential qualities.

• Provide a positive and friendly image to all patients and other visitors.
• Welcome patients on arrival, ensuring all patients are checked in either manually or via the patient touch screen.
• Making effective use of the practices appointment system to include booking and cancelling of appointments, assisting and monitoring the appointment system, including the processing of our on-line portal system.
• Answering incoming calls in a timely, professional, and efficient manner. Assisting with any patient queries and concerns, responding promptly and positively.
• To read, action and maintain the Patient Contact Waiting Lists system within System One, ensuring that patients are booked in as and when required.
• To explain the Practice arrangements and formal requirements for new patients, temporary residents and ensure procedures are completed within a certain timeframe.
• To share information regarding the practices complaint procedure.
• To open and scan post where necessary.
• To assist with the cancelation of clinics as and when required.
• Dealing with tasks that are generated through System One in a timely
• Managing and processing of prescription queries and requests
• Managing all practice documentation as and where necessary

At Lionwood Medical Practice, we are dedicated to providing comprehensive and compassionate healthcare services to individuals and families in Norwich and the surrounding communities. Our practice is committed to promoting wellness, preventing illness, and delivering high-quality care that meets the diverse needs of our patients.

We are a busy City Practice, providing services for 15,500 patients.

We use Systm One for our Clinical system, and also utilise various digital platforms such as Accurx and our online triage system is Systm One to support our processes.

We are a well established training Practice and welcome GP Registrars on six monthly placements.

If this sounds like a perfect job for you then please get in touch.

Date posted: 18 August 2026

Pay scheme:
Other

Salary: £12.71 an hour

Increase to £13.00 after completion of 3 month probation.

Contract:

Permanent

Working pattern:
Full-time, Part-time

Reference number: A

Job locations: 30a Wellesley Avenue, Norwich, Norfolk, NR1 4NU
, United Kingdom

Primary Care is changing, and our Patient Care Advisors are key to supporting patients to get the care that they need be that clinical assessment, help with managing their health, or signposting to other services.

Patien…