US Customer Retention Agent
Job in
Norwich, Norfolk County, NR2, England, UK
Listed on 2026-08-29
Listing for:
Epos Now Group
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Epos Now is seeking a Customer Retention Agent to protect the customer base and minimize churn. The role focuses on proactive outreach, handling escalations, and driving renewals for our US customer base in a 1:00pm–10:00pm UK time window.
You will be engaging with customers at risk of churn, negotiating solutions, and coordinating with the Customer Experience Team to resolve issues and maintain satisfaction.
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