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Pensions Customer Experience Specialist
Job in
Norwich, Norfolk County, NR2, England, UK
Listed on 2026-08-31
Listing for:
Aviva plc
Part Time
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Aviva plc in the United Kingdom is recruiting for a Pensions Customer Service Advisor to deliver high-quality service to customers and trustees, primarily by phone. The role focuses on resolving queries at first point of contact and supporting customers through retirement options and life events.
The team emphasises strong communication, empathy for vulnerable customers, and adherence to procedures to improve customer journeys and systems.
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