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Pensions Service Advisor

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Aviva
Part Time position
Listed on 2026-09-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 27000 - 34000 GBP Yearly GBP 27000.00 34000.00 YEAR
Job Description & How to Apply Below
Position: Pensions Service Advisor: Flexible Hours & Benefits

Aviva is hiring a Pensions Customer Service Advisor in Norwich. This phone-based role focuses on delivering first point resolution and excellent service to customers and pension scheme trustees.

You will assist vulnerable customers through significant life events, help explain complex defined benefit pensions clearly, and collaborate with a supportive team to improve customer journeys and our services.

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