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Customer Success Management

Director of Customer Insights & Engagement

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Bidvest Noonan
Full Time position
Listed on 2026-09-04
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
Job Description & How to Apply Below
A leading service company in the UK is seeking a Customer Insights Director to enhance customer satisfaction and retention. You will lead initiatives to gather insights, engage clients, and report findings to executives. The ideal candidate will have excellent communication and analytical skills and experience in customer service. This role includes developing strategies for client engagement and creating dashboards to monitor relationship health.
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