Customer Claims Advisor

Your Career with Our Third Party Claims Team!

Starting salary between 26700 to 29650 (depending on hours skills and experience) plus additional benefits

Our standard contracts are 35hoursbut we are open to consider flexible working options and there are also opportunitiestoincrease to a40-hour contract subject to review and following a period within the business.

Due to the nature of this role we will require full time training in our office for approximately 6 weeks.

These are permanent roles will involve a shift pattern between 08:00am - 8:00pm Monday
- Sunday (1 late shift per week Saturday or Sunday rotation every 7 weeks with a lieu day in the week)

A bit about the job:

As part of the Third-Party Capture Motor Claims team you will be supporting Third Parties through making a claim when our own customer was at fault for the incident. You could be contacting them to articulate the benefits of using Avivas services such as our repair network or you could be dealing with queries they have during the process. You will be able to build an instant rapport with our Third-Party customers with the ability to negotiate and provide an excellent level of care and service.

Please click on the video link for an insight on how we help our customers at their times of

need: aviva-norwichcareershero (1080p) Videos & Movies on Vimeo

Skills and experience were looking for

• Third Party Claims
  
  Experience:
  
  Previous experience in third party claims or claims handling is highly desirable but not essential.
• Ambitious personality: with a can-do attitude
• Fast-Paced Environment:Ability to multitask and prioritize responsibilities in a dynamic setting.
• Team
  
  Collaboration:
  
  Willingness to learn assist colleagues and embrace change.
• Customer Focus:Commitment to delivering high-quality service and prioritizing customer needs.
• Digital Proficiency:Strong IT skills with experience using software such as Microsoft Outlook and Word.

What youll get for this role

Our purpose - with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between 26700 - 29650
  (
  depending on hours skills
  and experience) plus additional benefits.

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Avivas.

• Generous
  pension
  scheme
  - Aviva will contribute up to 14% depending on what you put in.

• 25 days
  holiday
  plus bank holidays and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit
  to help you get expert support when you need it

• Make your money go further
  - Up to 40%
  discount on Aviva products and other retailer discounts

• Up to 1200 of free Aviva shares per year through our
  Matching Share Plan
  and share in the success of Aviva with our
  Save As You Earn
  scheme

• Brilliantly
  supportive policies
  including parental and carers leave

• Flexible benefits
  to suit you including
  sustainability options
  such as cycle to work

• Make a difference be part of our
  Aviva Communities
  and use your 3
  paid volunteering days to help others

• We take your
  wellbeing
  seriously with lots of support and tools

Please note this job role is not sponsorable under the
Home Office points based system.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box Even if you dont we would still encourage you to apply. We also consider all forms of flexible working including part time and job shares.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

Wed love it if you could submit your application online. If you require an alternative method of applying please contact

Ananta Raion

Required Experience:

Unclear Seniority