Travel Coordinator

Travel Coordinator

Location:

Office based in Norwich, Norfolk

Hours:

Monday – Friday, 8:30am – 5pm Salary: £26,600 to £27,600 per annum ( Plus Company Bonus Scheme) This is an exciting opportunity for a Travel Coordinator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base. As Travel Coordinator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach.

You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally. This is not a sales role. It is about precision, care and consistently delivering excellent service. We are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike.

Desired

Skills and Experience:

Organised individual with excellent attention to detail Professional and polite, with strong written and verbal communication skills Comfortable managing multiple tasks and prioritising effectively Proficient in computer systems, processes and Microsoft Office tools Able to handle queries with good judgement and care Works well within a team, builds positive relationships and takes pride in doing a job well done.

Key Responsibilities:

Delivering consistently high levels of customer service Managing holiday arrangements including flights, transfers and accommodation Issuing accurate travel documentation Handling customer enquiries via phone, email and social media Maintaining accurate and up to date client records Monitoring and processing payments Liaising with suppliers to confirm arrangements and resolve queries Supporting internal teams to ensure smooth delivery of each booking Benefits:
Competitive salary, reviewed after successful probation Discretionary company bonus scheme Company pension Non-Contractual Company Bonus Scheme Paycare health benefits scheme including 24/7 GP access Free on-site parking A supportive, professional working environment If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you.