Customer Service Hybrid; Area Relief

Future Roles:
Customer Service Hybrid (Area Relief) - 2722

Final date to receive applications: 25 September 2026

Department:
Customer Service

Employment Type:

Permanent
- Full Time

Location:

Norwich Station

Reporting To:
Benjamin Woodard

Compensation: £25,435 - £33,664 / year

We are currently forward planning for future roles that may become available as a Customer Service Hybrid (Area Relief) based at Norwich Station
. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.

Positions may be available on either a full-time or part-time basis. Relief roles provide flexibility, with weekly rosters issued one week before the shift.

Role Details

• You will be working an average of 35 hours per week over 4 days a week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 0415 and latest finish 0140
• This is a relief role which provides flexibility - weekly rosters are issued the Wednesday before.
• You will be covering the following stations:
  Norwich, Diss, Great Yarmouth, Lowestoft and Thetford.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• This role includes a compulsory 5-day Dispatch training course, followed by a final assessment.
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
• Applicants must be 18 years of age or older.
• Pay Progression:
  • 0-6 months: £25,435
  • 6-12 months £26,471
  • 12-24 months, £29,429
  • to finally 24+ months £33,664 per annum

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

Join Our Team as a Customer Service
- Hybrid Area Relief.

You will serve as the friendly face of our organisation, playing a vital role in ensuring a positive travel experience for our passengers.

• Provide exceptional customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.
• Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
• Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility-impaired individuals.
• Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
• Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You’ll be invited to a 5-day Dispatch course.
• Able to safely operate customer access ramps and assist passengers with their luggage.
• Providing support to visually impaired customers, who may need to hold your arm or lean on you for guidance.
• Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone.

We’re Looking For Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a can-do attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring…