Matchday/Events Safety Steward

Job in Norwich, Norfolk County, NR2, England, UK

Listing for: Norwich City Football Club

Full Time position
Listed on 2026-09-26

Job specializations:

Customer Service/HelpDesk
Recreation & Leisure, Event Management & Planning, Customer Service Rep, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 12000 - 17000 GBP Yearly GBP 12000.00 17000.00 YEAR

An exciting opportunity has arisen for proactive, customer focused candidates to join the Operations team on home matchdays and events at Norwich City Football Club in the role of Matchday/Events Safety Steward.

Safety Stewards show a level of commitment that ensure they can succeed in this customer facing role and act in line with the club's own standards and values.

The role will be supporting our operation across the stadium. We welcome interest from everyone who enjoys assisting and supporting others, caring toward others and problem solving.

Key tasks/responsibilities include, but are not limited to:

To promote safer working practice and maintain a culture whereby safeguarding is recognised as a shared responsibility

Provideoutstandingcustomer service as a representative of the club

Give accurate and helpful venue information, being knowledgeable about your area of work

Investigate and report crowd problems and assist with crowd management processes

Carry out pre-event checks and attend briefings

Promote a high level of guest integration and service

Monitor and direct crowds and queue management (which may include issuing verbal instructions confidently)

Checking tickets and welcoming visitors

Enforce stadium regulations

Respond to incidents (may be needed to write follow-up report as required)

Hold static positions to ensure safety of supporters and staff

Maintain a clean, productive, and safe working area

Must be able to achieve NVQ Level 2 in Spectator Safety within 12 months of accepting position (provided by the club)

Due to the nature of the role, we are not accepting applications from anyone under the age of 18.

Don’t miss out on this fantastic opportunity to join the Canaries, to become one of our Safety Stewards!

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.

Matchday​/Events Safety Steward

Matchday/Events Safety Steward