Customer Service Representative

Area of Interest:
Branch and Retail Banking

Role Workstyle:
Office Worker

Date: 25 Sept 2026

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, givingthemthe choice of how they wish to bank with us.

We’relooking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality.

Previous Customer Service experience is helpful but is not essential,aswhatwe’rereally interested in is someone who can hold a conversationandwho has a genuine passion for going above and beyondfor customers – everything else we can teach you!

At HSBCwe’repassionate about coaching and developing our people,you’llhave access to our learning platform and the opportunity to develop yourself and your career further.

• Provide exceptional face-to-face customer servicein a timely manner whilst working inafast-pacedbusy Branch environment and adhering to our policies and procedures
• Process a wide range of transactions,whilstmaintaininga high degree of accuracy
• Have excellent attention to detail
• Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
• Collaborate as part of the dynamic Branchteamand activelyseekto improve workflows and processes to make banking with HSBC easier for our customers

• Demonstrateexcellentcommunication skillsenablingyou to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution–you’llpride yourself on delivering a customer experience that exceeds expectations, delivering a personalised,friendlyandefficient service
• Be resilient to a continuous changing environment

This is a full-time role that requires you to work
35 hours per week between the hours of
Monday to Friday 09:00-17:00
and
Saturday 09:00-13:30. (Not all our branches are open on a Saturday).Applications are open to UK Residents over theage of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with anyadditionalcosts reimbursed in line with HSBC Expenses Policy.

You’llreceivefull training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representativetrainingcourseis8 days in total split over 2 weeks.

As our training is important,we require you to attend the whole course therefore you will be unable to take holidays during your training period.

We offer an attractiveminimumstarting salary of £25,000based on 35 hours per week,plus an annual discretionary performance bonus.

• Over six weeks’ holiday. This includes bank and public holidays with theoptionto buymore
• Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
• A market-leading employer pension contribution
• Life Assurance,…