Customer Resolution Team Lead – DMPs & Escalations
Listed on 2026-10-06
-
Customer Service/HelpDesk
Customer Success Management, Bilingual, Client Relationship Management -
Management
Client Relationship Management
CCMA in the United Kingdom is seeking a Customer Resolution Team Leader to guide two specialist teams handling debt management reviews and complex, high-risk cases. You will oversee quality, governance and efficient customer journeys, ensuring fair outcomes in line with FCA regulations.
You will lead and develop Advisors and Support Officers, manage HR activities, recruitment, training, KPIs and workload planning, while embedding continuous improvement and escalation handling across the
We have an opening for a Customer Resolution Team Lead – DMPs & Escalations in England, United Kingdom within Management & Operations, Sales.
Join CCMA and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Resolution Team Lead – DMPs & Escalations role at CCMA, based in England, United Kingdom.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).