Mental Health Call Handler - Rotating Shifts
Listed on 2026-10-16
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Customer Service/HelpDesk
Emergency Crisis Mgmt / Disaster Relief, Call Center / Support
NSFT is recruiting for an Initial Response Service call handler to triage urgent mental health referrals, manage calls with compassion, and direct inquiries to appropriate pathways. You will work closely with clinical teams and partner services to ensure timely, safe responses.
Successful candidates contribute to efficient records management, workload prioritisation and service improvement, supporting a high-quality, responsive crisis care environment.
This is a strong position to take on the Urgent Mental Health Call Handler - 24/7 Rotating Shifts role at Norfolk & Suffolk Foundation NHS Trust.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Urgent Mental Health Call Handler - 24/7 Rotating Shifts role in the description above.
We appreciate your interest in this position.
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