Customer Service Representative

Customer Service Representative

Location: Norwich, NR3
Salary: £12.71ph
Job Type: Full-time / Permanent

About the Role

We are looking for a motivated and customer-focused Customer Service Representative to join a busy team within the insurance sector.

The successful candidate will have previous insurance sales experience, excellent communication skills and a passion for delivering outstanding customer service. You will support customers with their insurance needs, ensuring a professional, efficient and accurate service at all times.

Key Responsibilities

• Handle customer enquiries via telephone, email and written correspondence.
• Process new business, renewals, cancellations and mid-term adjustments.
• Understand customer needs and recommend suitable insurance products.
• Underwrite policies within delegated authority, referring complex cases where necessary.
• Manage renewal and new business opportunities to help secure and retain customers.
• Handle customer objections, queries and complaints professionally.
• Process customer payments and maintain accurate records.
• Ensure compliance with FCA regulations and Treating Customers Fairly (TCF) principles.
• Work collaboratively to achieve team targets and objectives.