Dental Receptionist

Dental Receptionist - Riverside Dental, Norwich

A fantastic opportunity has arisen at Riverside Dental, Norwich for a friendly, professional, and patient-focused Receptionist to join our award-winning, fully private practice.

Riverside Dental is recognised as a leading provider of adult orthodontics and cosmetic dentistry in the region, with an outstanding reputation for clinical excellence, patient care, and innovation. As a Diamond Invisalign provider, we pride ourselves on delivering a personalised, high-quality patient experience in a welcoming and supportive environment.

Our modern, fully digital practice is equipped with advanced technology, allowing our team to work efficiently while delivering an exceptional level of service to every patient.

We are looking for a confident, enthusiastic, and patient-focused Receptionist to join our friendly team.

This is an exciting opportunity to work within a specialist private dental practice, where you will be an important part of the patient journey from the moment they contact us through to the completion of their treatment.

You will be the first point of contact for many of our patients, creating a warm and welcoming environment while providing a professional and efficient reception service. You will work closely with clinicians and the wider practice team to ensure the smooth running of the practice and an outstanding patient experience.

Enjoy a structured rota with a great work-life balance working 37.25 hours per week, across Monday to Friday on a rota basis.

• Monday: 7:45am-2:00pm or 1:45pm-8:15pm
• Tuesday: 8:45am-5:45pm
• Wednesday: 7:45am-4:00pm or 11:45am-8:15pm
• Thursday: 7:45am-4:00pm (with one late shift, 11:45am-8:15pm, per month)
• Friday: 8:45am-4:00pm
• Saturday: A minimum of 1 in 4 Saturdays, 7:45am-2:00pm

As a Receptionist at Riverside Dental, you'll play a key role in delivering an outstanding patient experience and ensuring the smooth and efficient running of our front-of-house operation.

Your responsibilities will include:

• Welcoming patients to the practice in a warm, friendly, and professional manner
• Answering telephone calls and responding to patient enquiries promptly and professionally
• Managing patient appointments, cancellations, and rescheduling
• Taking payments and processing transactions accurately
• Supporting patients with enquiries regarding treatments, appointments, and practice services
• Maintaining accurate and up-to-date patient records
• Managing incoming and outgoing correspondence and communications
• Liaising closely with clinicians and the wider practice team to ensure appointments run smoothly
• Supporting the practice with administrative duties as required
• Maintaining a clean, organised, and welcoming reception environment
• Providing an exceptional level of customer service throughout every stage of the patient journey
• Handling patient information with discretion and maintaining confidentiality at all times

We're looking for someone who:

• Has previous experience in a reception, customer service, or administrative role
• Has a positive, caring, and professional approach
• Is confident communicating with patients both face-to-face and over the telephone
• Enjoys working as part of a supportive team
• Has excellent communication and interpersonal skills
• Is organised, efficient, and has great attention to detail
• Is confident using computer systems and able to learn new software quickly
• Is proactive, reliable, and committed to providing high standards of customer service
• Remains calm and professional in a busy environment
• Has a genuine passion for delivering an exceptional patient experience

Previous experience within a dental or healthcare environment would be an advantage but is not essential, as full support will be…