Head of Product

Head of Product

Evaro is building the digital infrastructure for the future of accessible healthcare. At the centre of that is the Patient eXperience Engine (PxE) – the product platform that takes a patient from first click through to ongoing care, seamlessly and safely.

Today, PxE exists as a collection of applications and services that work but lack coherence. The vision is clear. What we need is a Head of Product who can turn that vision into reality — defining the experience architecture, evolving the platform, and building the product function that delivers it.

We're hiring a Head of Product to own the realisation of PxE, lead conversion performance across the patient funnel, and build a high‑performing product team that sets the standard for how Evaro operates.

This is a hands‑on product leadership role with three core accountabilities:

Patient Experience Engine (PxE): You’ll define the experience architecture and product model for PxE — how a collection of disparate systems consolidates into a coherent, scalable platform. You’ll own end‑to‑end patient journey design from landing to consultation, prescription to fulfilment, and ongoing care. You’ll figure out what stays, what gets rebuilt, what plugs in natively, and what gets strangled out. The goal: new treatment categories launch through configuration, not custom builds.

Conversion performance: You’ll lead conversion optimisation across the patient funnel as a shared discipline with Marketing and Category Management. That means using data to diagnose where patients struggle, running structured experiments to validate hypotheses, and driving measurable improvement — always framed as removing friction, never at the expense of patient trust or safety.

Product team culture: You’ll transform the product function from its current state — immature, reactive, escalation‑heavy — into a team defined by accountability, autonomy, and proactive communication. You’ll have around five to six direct reports: product managers and UX/UI designers. You’ll shift PMs from task‑focused delivery coordination toward genuine outcome ownership, and embed design as an integrated capability within Product.

Strategy is set at Executive level by the CPxO. Your role is to design and evolve the PxE to deliver that strategy through scalable digital journeys. You’ll have significant agency in how that happens — our P&E Operating System is deliberately designed to be co‑developed by the Head of Product and Head of Engineering as they take ownership.

At Evaro, Product Managers operate as Product Builders, not backlog managers or coordinators. They own problems end‑to‑end, make trade‑offs with incomplete information, partner deeply with engineering and clinical teams, and take accountability for outcomes after release. You’ll set what “good” looks like and hold the team to it.

You will act as a decision facilitator and escalation partner — bringing clarity without unnecessary hierarchy, and enabling teams to deliver meaningful patient impact with confidence and pace.

PxE and experience architecture:

• Define the experience architecture and product model for PxE.

• Own patient journey design and optimisation across the full funnel.

• Translate category, commercial, and clinical requirements into product solutions that balance immediate needs with platform scalability.

• Establish UX architecture and interaction patterns that scale as new categories launch.

• Address significant UX and product debt inherited from current state.

Prioritisation and platform evolution:

• Prioritise patient‑facing product work within the strategic framework set by the CPxO and Senior Leadership Team.

• Drive the evolution of PxE toward a platform model where cross‑functional teams deliver independently.

• Partner with the Head of Engineering on capacity allocation between product features and technical priorities.

• Maintain a 6‑12 month product roadmap and communicate proactively when priorities shift.

Conversion and performance:

• Lead conversion performance across the patient funnel in partnership with Marketing and Category Management.

• Use available data and analysis to understand where patients…