Delivery Manager - Study Program and Supported Internships

Overview

Based in Norwich with occasional travel to London, the Delivery Manager will oversee operational performance across both face‑to‑face and remote delivery.

• Lead the planning, delivery, quality, and performance of Study Programmes and Supported Internship pathways for young people aged 16‑24, including those with Special Educational Needs and Disabilities (SEND).
• Ensure programmes are high‑quality, compliant with Department of Education (DfE) requirements, responsive to learner needs, and aligned to employer and local labour market demand.
• Lead a multidisciplinary delivery team, build strong employer partnerships, oversee safeguarding and pastoral provision, and drive positive learner outcomes in progression, achievement, and sustained employment.
• Manage job coaches, tutors, and support staff to ensure an outstanding quality of service that meets contractual requirements and empowers learners to transition successfully into employment.

• 25 days annual leave per year (plus bank holidays), with incremental increases after 3 years of service up to 28 days, and the option to purchase additional holiday.
• 2 days paid volunteering leave each year.
• An enhanced pension scheme after 6 months.
• Life Assurance at 3 times your annual salary rate.
• Access to a suite of learning and development opportunities including paid apprenticeship and master’s level qualifications, and management development programmes.
• Opportunities to connect with employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women’s Network, Managing Network, Menopause Network Group).
• Health and wellbeing initiatives including internal support, employee assistance programme and health cash plan.
• Opportunity to request flexible working from day one.

• Certified as an employer who meets the National Equality Standard.
• Disability Confident Leader, supports the guaranteed interview scheme and use of the government’s Access to Work scheme.
• Committed to reflecting the diversity of UK society at every level within the organisation.