Field Service Engineer

At MSI-Defence Systems Ltd (MSI-DS) we specialise in Remote Weapon Stations for land-based counter drone and naval applications.

With almost 140 years of experience in defence equipment manufacturing, we pride ourselves on our ability to provide unique and cost-effective solutions, optimised to stay ahead of evolving threats and to meet the most stringent operational requirements.

MSI-DS is a major supplier of class-leading defence equipment to the UK Military and over 40 other armed forces around the world, offering unrivalled capability and through-life in-service support.

MSI-DS are looking for a Field Service Engineer to work 37.5 hours per week on-site at customer locations, both in UK and abroad, either on your own or as part of a small team. After completion of product training (in factory and on the job training) you will install, commission and test MSI designed Weapon Systems utilising your electronic, digital, electromechanical skills.

The primary responsibilities will include:

• Carrying out Installation, commissioning, repair, service and training of Gunnery Systems and Submarine Navigation Plotting Tables and other company products.
• Being the face of MSI presenting a professional and proactive approach to work.
• Once trained and deemed competent, carrying out live firing of weapon mounted systems.
• Carrying out testing to ensure accurate fault diagnosis.
• Coordinating with the Project Managers and stakeholders in order to ensure effective delivery of service to the customer at their sites.
• Producing complete, accurate and timely reports.
• Building and maintaining positive relationships with customers, whilst delivering high standards of work and customer service.
• Adhering to health and safety practices and procedures.
• Constructing, conducting and instructing training courses within the factory and at customer locations
• Attending Sea & Land Trials for periods of times at sea, keeping to ship routines.
• Work to AMS Service Delivery policies and processes.
• Support and be involved in continuous improvements across AMS.
• Any other such duties that may be reasonably compatible with the nature and scope of the role.

Qualifications/ education requirements

• Deg/HND/HNC/ONC Electronic Engineering

Technical skills and experience

• Proven and demonstrable field service experience
• Technical knowledge of diagnosing and repairing, digital, electronic, electromechanical, and/or electronic equipment
• Able to read complex wiring diagrams and devise workable fault diagnosis instructions
• Physically fit to Eng 1 standard and be capable of passing Sea Survival course
• High level of computer literacy to include Excel, Word and Powerpoint

Personal Attributes/ Person Specification

• Methodical approach to working.
• Polite and confident in speaking at all levels.
• A positive ‘can do’ approach with an ability to build and maintain strong relationships with customers in possible extreme environmental conditions, in the UK and abroad.
• Resourceful, with the ability to work independently and as part of a team.
• Flexible and can adapt quickly to changing schedules.

Other

• Reside within a daily commutable distance of Norwich (NR7)
• Full Driving Licence to drive in the UK and abroad
• UK Valid passport with no travel restrictions
• Ability to attain relevant security vetting requirements for the role.

• Qualifications in Weapons inspection, repair and servicing.
• Experience of compiling and delivering Training courses
• Previous customer facing Service Engineer role

• Physically fit to be able to work in harsh (hot and cold) environments in the UK and overseas.
• Work inclusively in a small close-knit team, parting knowledge and sharing information is critical to the success of a first‑time diagnosis of customer equipment failures.
• Willingness and ability to spend prolonged periods overseas.
• When in the UK working in an open plan, well-lit, air‑conditioned office.