Workshop Controller

Job description

Workshop Controller - Volkswagen Centre Van Norwich

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you     Enjoy 33 days of annual leave  (including bank holidays) to rest and recharge
Save money every day with  our exclusive retail discounts
Drive a great deal  with discounts on new and used cars, plus servicing offers
Plan for the years ahead  with our company pension scheme
Balance home and work  with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for less  with our cycle-to-work scheme
Prioritise your wellbeing  with dedicated support for you and your family
24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily
Make a difference  with a paid day to volunteer in your community
Invest in your future  with our company share purchase plan
Earn financial rewards  when you refer a friend to join the team
Keep learning and growing  with our training and development opportunities for everyone.
Life assurance  with the option to increase cover
We're open to  flexible working  options - just ask
What you'll do day to day     Responsible for the day to day running of the workshop
Ensuring the service and repair technicians achieve their daily targets
Assisting the service managers in ensuring the department provides the best possible service to the customers
Achieves agreed profits and retention levels
Helpful skills and qualifications

Don't worry about ticking off every single skill here  - if you care about delivering great experiences as much as we do, we want to hear from you.
Full UK Driving Licence
Motor Industry experience in a similar role is essential
Able to work independently and as part of a team
Ability to work to timescales effectively
Keen eye for detail, good communication and a passion for delivering great customer service
Experience in a main dealer environment
Strong industry knowledge
Ability to work under pressure
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us  - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect
- Integrity
- Transparency
- Teamwork
- Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.