Exchequer Services Assistant (Accounts Receivable

To carry out the billing, collection and recovery of all sundry debts owed to the Council. and NCSL.

To provide a high-quality front-line customer service to external customers responding to enquiries by telephone, in writing and face to face with internal departments.

Initiate debt recovery action against those customers that default on payment utilising established council processes

To carry out the billing, collection and recovery of all sundry debts owed to the Council. and NCSL.

To provide a high-quality front-line customer service to external customers responding to enquiries by telephone, in writing and face to face with internal departments.

Initiate debt recovery action against those customers that default on payment utilising established council processes

• Work collaboratively and support other colleagues to deliver Team Plans, Directorate and Corporate Plan.
• Take a collaborative approach to delivering finance related advice and support across teams.
  
  Supporting colleagues to deliver positive outcomes, innovative yet proportionate solutions.
• Actively encourage the sharing of knowledge, experience and resources across teams in the council.
• Work effectively as part a team supporting your colleagues and achieving the required performance standards and targets.
• Providing finance oversight on corporate projects, as required. As a support role or representing the finance team at meetings, workshops, boards or working groups etc.
• Support, as requested and appropriate, on system implementations e.g. finance system, e-tendering portal. To include conducting system testing and supporting of delivering training to staff on new system processes.
• Duties and responsibilities must be carried out in accordance with relevant Council policies and procedures, within legislation and any code of professional ethics of relevant professional body. Specifically, the Contract Procedure Rules and Financial Regulations
• Accurately produce invoices and other billing and recovery documents for Sundry Debtors that often involve complex calculations. Ensure that invoices and credit notes are properly processed with regard to correct VAT amounts according to legislation.
• Initiate debt recovery action against customers that default on payment arrangements or that have unpaid invoices, in accordance with the Councils’ procedures. Production of reminder notices, outbound telephone calls and referral to third party collection agencies. Liaising with other departments within the Council is essential in this role to make sure that we hold up to date information and that the department can make an accurate decision on recovery action.
• Update and maintain accurate customer and invoice records. Such as debtors bank details.
• Processing of debit & credit card payments from customers, Direct Debit bank details and movement of payments.
• Prepare letters and emails which often involve some research and investigation into individual accounts and liaising with Council services to make sure that the information is accurate and up to date and relevant for issue.
• Responsible for ensuring all appropriate corporate and service procedures and guidance is adhered to. End-to-end processing shall be undertaken in an efficient, accurate and timely manner.
• Provide front line Customer Service to external and internal customers. Respond to and resolve service requests and queries ensuring operational service priorities are met through ownership, adhering to agreed service standards and according to operational procedures.
• Dealing with a range of enquiries from external and internal customers primarily by telephone and email but also face to face. Responsible for investigating and resolving customer queries and escalating any complaints in accordance with the relevant procedures.
• Plan, organise and prioritise own work schedule with minimal supervision and work within procedures and guidelines to agreed standards and targets.

• To use range of standard IT packages and systems effectively (Word, Outlook, Access)
• Experience of working independently scheduling and prioritising own work to meet service requirements.
• Proven customer service background with experience of…