Apprentice Outpatient Booking Services Clerk

• This is a fixed term contract for 14 months
  * We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!

You will be part of our team at Rouen Road processing referrals for the booking of outpatient new appointments. The role includes making patients appointments via the telephone and electronic communications. Processing cancellations and updating all hospital systems to contain identical information. Dealing with internal and external parties.

We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.

Apprenticeship Eligibility Criteria

All applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications And Skills Required

• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

Full time: 37.5 hours per week

Working within a large open planned office at Rouen Road, working within a multi- service booking HUB where you will be supported in learning all aspects of the role from adding referrals to PAS and referral console, to adding patients to waiting lists to book patient appointment within Trust Guidelines. Training and support will be provided by your team leads and Mentor.

This role requires the ability to multi-task, follow trust guidelines and work within a close team environment.

A calm, sensitive and methodical approach will be required when you progress to booking appointments especially those on our suspected cancer pathways. Using booking lists to ensure your patients are booked within target.

Training and support are team based and will have a mentor to support you through this exciting opportunity.

Our teams are office based, and Trust PRIDE Values are a valuable part of our roles with all our communications with patients and colleagues internally and externally.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.

We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

For further details / informal visits contact:
Name:
Sally Lucas

Job title:

Divisional Operational Manager Email address:  Telephone number: J-18808-Ljbffr