Private Sector and HMO Enforcement Officer

Private Sector Housing and HMO Enforcement Officer

As a PSH and HMO Enforcement Officer, you will play a key role in improving housing standards across the private rented sector. You will use your expertise to investigate housing and public health concerns, carry out property inspections using the Housing Health and Safety Rating System (HHSRS), and take appropriate enforcement action to ensure homes are safe and compliant with legislation.

Working directly with tenants, landlords, property owners and local businesses, you will provide clear and professional advice on meeting statutory housing obligations, helping to create safer, healthier living environments across the city.

This is a varied and engaging role where you will manage your own caseload, contribute to continuous service improvement, and support the wider Planning and Regulatory service. You will be part of a team committed to delivering a fair, proportionate and customer focused regulatory service that makes a real difference to the community.

Location Norwich City Hall / Hybrid

Basis Full-time

City Norwich

Contract type Permanent

Salary band £44,075 - £47,181 (pro-rata, per annum)

Hours 37 DBS requirement

Closing Date 10/10/2026

11101

• Job Description and Person Specification (PDF, 209kb)

The PSH and HMO Enforcement Officer is responsible for delivering an effective regulatory service within the private rented housing sector, ensuring the council meets its statutory duties under housing and public health legislation. The role involves investigating complaints, carrying out HHSRS inspections, identifying and assessing housing hazards, and taking appropriate informal or formal enforcement action to secure compliance. The post holder will be expected to prepare statutory notices, produce detailed records, gather and present evidence for legal proceedings, and manage a varied caseload independently while meeting strict legislative and organisational deadlines.

In addition, the role provides clear, professional advice to tenants, landlords, property owners and partner organisations, supporting safe housing conditions and promoting understanding of legal obligations. The post holder will work collaboratively across teams and with external agencies, contribute to accreditation schemes and housing improvement initiatives, and support the council’s wider Planning and Regulatory service. Maintaining up to date professional knowledge, adhering to council policies and values, and delivering a customer focused, proportionate enforcement approach are essential components of the role.

• Investigate and resolve housing and public health complaints
  , using your expertise to ensure safe, compliant homes across the private rented sector.
• Carry out professional HHSRS inspections
  to identify hazards and drive meaningful improvements in housing standards.
• Take decisive enforcement action
  —from drafting statutory notices to following through on compliance—to protect residents and uphold legal requirements.
• Produce clear, high quality inspection records
  , including evidence, schedules of work, and supporting documentation that stand up to legal scrutiny.
• Prepare and present evidence for legal proceedings
  , playing a key role in holding non compliant landlords to account.
• Manage your own diverse caseload
  , balancing competing priorities in a fast moving regulatory environment.
• Support landlord accreditation and housing improvement initiatives
  , helping raise standards across the city.
• Provide clear, customer focused advice
  to tenants, landlords and stakeholders, building constructive relationships that support compliance.
• Work collaboratively
  with internal teams and partner organisations to deliver effective enforcement and better…