Health Advisor

Position: 111 Health Advisor (Contract)
11 Health Advisor

Location:

Several Locations including Ipswich / Norwich / Norfolk / Kent / East Sussex

Hours:

Full-time / Part-time / Flexible shifts

Contract:

Locum / Agency

We are looking for compassionate and reliable 111 Health Advisors to join our busy contact centre team. You will answer calls from the public, assess their needs using NHS Pathways, and ensure they receive safe, timely, and appropriate care.

Key Responsibilities
Answer incoming 111 calls in a professional and empathetic manner

Use NHS Pathways to assess patient symptoms and needs

Provide clear advice and reassurance to callers

Accurately record information on clinical systems

Identify urgent cases and escalate to a clinician when required

Work collaboratively with clinicians and other service partners

Maintain confidentiality and adhere to governance standards

Person Specification Essential:

Excellent communication and listening skills

Ability to remain calm under pressure

Good IT and keyboard skills

Strong attention to detail and accuracy

Ability to work shifts including evenings, nights, weekends, and bank holidays

Experience using NHS Pathways or similar systems

Understanding of urgent and emergency care services

For Further information or to apply please contact SCOTT MARSH / (url removed) / (phone number removed)