Administration & Engagement Officer

Role: Administration & Engagement Officer - PDNA (Part-Time 30hrs per week).
Location: Norfolk, based from our office in Norwich.
Salary: £24,523 (Full time Equivalent); the pro‑rata salary for the role is £19,618.40.

We are seeking a proactive and compassionate Administration & Engagement Officer to help increase uptake of the diabetic eye screening programme among Persistent Did Not Attenders (PDNAs) and other underserved groups. You will engage directly with patients – primarily by telephone – to encourage participation, understand barriers to attendance, and ensure patient voices inform service improvement.

• Contact PDNA patients to encourage attendance and reduce non‑attendance rates.
• Engage underserved communities, educating patients on the benefits of screening.
• Record contact attempts and patient feedback accurately.
• Track patient progress through the screening pathway.
• Contribute to improving engagement strategies and produce monthly activity reports.
• Liaise with care homes, mental health units, universities and other organisations to support access and uptake.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of whom are NHS patients and service users.

As a people‑focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers and colleagues.

Our mission is to be the preferred provider of high‑quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

• Confident and professional on the telephone.
• Experience in a customer, patient or public‑facing role.
• Strong communication skills, both verbal and written.
• Good IT skills, including Microsoft Office.
• Understanding of confidentiality, data protection and safeguarding.
• Healthcare or NHS screening experience desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.