Quality Assurance Officer 10880

Quality Assurance Officer | 10880 | permanent contract | 37 hours per week | £43,822 to £48,227 per annum | Grade K | Norwich - hybrid

Join our Quality Assurance Team and help shape how Adult Social Services learns, improves and celebrates great practice. This is a role for someone who is curious, reflective and confident in using evidence, relationships and constructive challenge to support meaningful improvement

We believe Quality Improvement and Assurance is about more than identifying what needs to improve. It's about helping teams shine a light on excellent practice, understanding what makes it effective, and supporting sustainable improvement where development is needed. That's why we're looking for a Quality Assurance Officer to join our growing team.

This isn't an inspection role.

It's a role for someone who is naturally curious, values relationships and knows how to use evidence, reflection and professional challenge to help others grow.

As a Quality Assurance Officer, you ll work alongside practitioners, managers and services across Adult Social Services. You ll review practice, undertake Performance and Quality Reviews (PQRs), lead deep dives, identify themes and trends and support teams to translate learning into meaningful improvements. You ll be a trusted critical friend, providing challenge when needed whilst building the relationships that make positive change possible.

• Is passionate about high-quality social care and occupational therapy practice
• Can analyse complex information and see the bigger picture
• Has the confidence to offer constructive challenge whilst maintaining positive working relationships
• Enjoys learning, reflection and professional curiosity
• Can write clear, evidence-based reports that influence positive change
• Wants to make a difference beyond a single team or service
• Believes improvement happens through collaboration and trust rather than blame

Why join our team?

Our Quality Assurance Team is helping to shape a culture where learning comes before judgement, strengths are recognised alongside areas for development, and people feel safe to reflect on practice openly. We are committed to high standards, but equally committed to kindness, fairness and professional respect.

You'll be joining a supportive team that values curiosity, openness and continuous learning, where your expertise will influence practice at both an operational and strategic level.

If that sounds like the kind of quality assurance you believe in, we'd love to hear from you.

For an informal discussion regarding this vacancy please contact Tom Cudden on

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  
  - ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in my Oracle using your  or  email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 05 August 2026

All other applicants closing date: 12 August 2026