Senior Trust Medical Secretary - Paediatrics

Senior Trust Medical Secretary - Paediatrics

Company:

Company:
Norfolk and Norwich University Hospitals NHS Foundation Trust

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

Are you an organised and proactive individual with excellent communication skills, looking to make areal difference in a busy NHS setting? Join our dedicated team at NNUH’s Paediatric Services,where you’ll provide essential administrative support to Consultant teams and act as a key link between patients, families, and healthcare professionals.

You’ll manage complex communications with sensitivity and professionalism, coordinateappointments and referrals, and help ensure smooth patient pathways in line with Trust policies.

Your ability to work independently, maintain confidentiality, and stay calm under pressure will bevital to delivering an efficient and compassionate service.

We are looking for someone who is adaptable, dependable, and committed to excellent customer care, embodying our PRIDE values:
People Focused, Respect, Integrity, Dedication, and Excellence.

If you are motivated to support high-quality patient care and thrive in a fast-paced environment,

• Deal efficiently and effectively with direct and indirect (i.e. telephone, face-to-face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding.
  
  Recognise the importance of individual rights in accordance with legislation, policy and procedures.
• Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
• Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
• Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.
• Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient, diagnostic and waiting lists where relevant.
• Book patients from waiting lists and update associated booking systems (e.g. ORSOS, ARIA etc.) in line with departmental requirements and in line with the Trust RTT Policy.
• Utilise outpatient and inpatient PTLs to track patients through pathway.
• Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required.
• Provide accurate and confidential information to assist with data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.

We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Excellent pension scheme and annual leave…