Operations Officer

The role We are pleased to announce Operations Officer opportunities within our Integrated Urgent Care Division, supporting NHS 111, Clinical Assessment Services (CAS) and face-to-face services. This is an excellent opportunity for experienced operational professionals who enjoy leading from the front, supporting colleagues and helping services perform at their best within a fast-paced healthcare environment. At IC24, our services rely on strong operational leadership to ensure patients receive safe, effective, and responsive care.

As an Operations Officer, you'll play a key role in supporting service delivery, monitoring operational performance, and responding to the challenges that arise during a 24/7 operation. What you'll focus on Leading operational activity during your shift You'll provide visible operational leadership across a range of service areas, helping teams respond effectively to demand, challenges and service pressures. Supporting colleagues and making decisions You'll

act as a key point of support for frontline operational teams, using sound judgement to resolve issues and make informed operational decisions., The role involves providing operational leadership within the Integrated Urgent Care Division, which supports NHS 111 and other services. Ideal for professionals who take initiative, it requires managing operation performance, supporting colleagues, and responding to service challenges 24/7. Responsibilities include leading during shifts, overseeing queue management, addressing workforce pressures, and collaborating with stakeholders.

The job requires NHS or healthcare experience, leadership skills, decision-making under pressure, and strong communication abilities. Benefits include a competitive hourly rate, enhanced pay for unsociable hours, annual leave, family leave, wellbeing benefits, and professional development opportunities.

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise dedicated to innovative and patient-focused primary care services, enhancing healthcare access, and reducing demands on secondary services. Serving over 6 million patients, IC24 offers various services, including GP-led out-of-hours care, NHS 111, and other support services. Committed to safeguarding employees and service users, IC24 focuses on harm prevention and inclusivity, encouraging diversity in its workforce.

Employees benefit from career development, wellbeing support, and are part of a supportive, inclusive environment promoting equal opportunities for all and ensuring everyone feels valued.