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Complex Care Nurse

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Prestige Nursing Ltd
Full Time position
Listed on 2026-10-08
Job specializations:
  • Healthcare
    Healthcare Nursing
Salary/Wage Range or Industry Benchmark: 22 GBP Hourly GBP 22.00 HOUR
Job Description & How to Apply Below

Job Title – Complex Care Nurse

Location – Norwich

Hours – Zero-hour contract – Hours to meet the needs of the business

Salary – £22 per hour

Office Based

The Complex Care Nurse is an office-based role that is an integral part of the excellent care delivery Prestige Nursing & Care provide to our adult and child social care clients.

The Complex Care Nurse must possess strong clinical knowledge and expertise to provide our professional carers with thorough training, assessment and supervision to enable evidence based clinical care for our clients.

The role will manage a client caseload whilst collaborating with stakeholders and other healthcare services to ensure the specialised care is delivered to the highest possible standard. The role will support adults and children in their own homes and/or community settings.

The Complex Care Nurse must demonstrate the skills and knowledge to:
  • To be accountable for and lead on the clinical components of care delivery
  • Support in the assessment, mobilisation and implementation of complex care clients to support with business growth
  • To regularly risk assess individual client needs
  • Provide evidence based clinical expertise and advice relating to care-planning and delivery across the pathway and evaluate outcomes
  • Attend meetings and/or liaise with MDT, commissioners, case managers and clients etc to build and manage clinical caseload
  • To act as a role model and leader for all members of staff
  • To facilitate and deliver an ongoing programme of clinical knowledge/skills-training and competency assessments to non-registered members to enable them to competently deliver care with minimal supervision
  • To be responsible and accountable for the delegation of clinical healthcare tasks required for clients to maintain a quality of life within the community
  • Maintain high standards and proactively manage quality improvement, clinical risks, safety concerns and complaints relating to client case load
  • Drive best practice in order to ensure high quality care
  • Promote compliance and adherence to internal policies and standards
  • Keep up with national standards and requirements surrounding clinical services
  • Assist the branch in identifying best practice in regard to client’s complexity to ensure delivery of safe and high-quality care
  • Commitment to improving client/family experience at every step of the care pathway.
  • Identify, develop and maintain new business streams to support with growth of clinical services
Professional/Clinical Leadership
  • Take responsibility to ensure the highest standards of professional care are attained in providing safe, high-quality care
  • Lead on clinical decision making relating to complex care across the complex client pathway – as per policy, from the point of referral to implementation and evaluation of care delivery
  • Participate in home visits to assess client’s needs and care preferences. Evaluate care provision, risk assess and support/train/assess unregistered carers
  • To have overall responsibility for a group of clients including a specialist caseload, with an ability to lead the team in areas related to complex care provision
  • To develop and maintain skills required to risk assess referrals and lead in planning client focused complex care packages
  • To provide specific branches with professional advice, direction and support relating to the allocation and suitability of non-registered members to provide safe care to clients
  • Provide direct care and support to clients in exceptional circumstances when required to support continuity of care
  • Provide safeguarding expertise and advice for branches. Promptly raise concerns and work with relevant agencies, as required
  • To ensure that both verbal and written client reports meet the NMC standards and policies regarding record keeping…
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