Clinical Team Leader

Main area Clincial Grade Band 7 Contract Permanent Hours

• Full time
• Flexible working

Site County Hall Town Norwich Salary £49,387 - £56,515 gross per annum Salary period Yearly Closing 22/10/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Are you an experienced mental health professional ready to lead an innovative service that will transform how people access mental health support across Norfolk and Suffolk?

The Initial Response Service (IRS) is at the heart of NSFT's vision to create a single, responsive point of access for mental health referrals, crisis presentations, and urgent support.

We are looking for inspirational

Clinical Team Leaders to help build and lead this pioneering service, ensuring people receive safe, compassionate, and timely care when they need it most.

The Initial Response Service [IRS] represents one of the most significant developments in mental health access within NSFT. By bringing together call handling, clinical triage and referral management into a single service, IRS will simplify access, improve consistency, reduce delays and deliver a better experience for patients, carers and professionals.

This is much more than a traditional team leader role.

You will be leading a diverse multidisciplinary team of clinicians, senior call handlers and call handlers within a fast-paced environment where every decision has the potential to positively change someone's life.

You will combine clinical expertise, operational leadership and service development to help create a service that becomes the recognised front door to mental health care throughout Norfolk and Suffolk.

As a Clinical Team Leader, you will have the unique opportunity to:

• Lead and develop a brand-new service at a pivotal point in its journey.
• Influence how mental health triage and access services are delivered in the future.
• Support staff to thrive through coaching, supervision and compassionate leadership.
• Drive quality improvement and innovation.
• Work alongside senior leaders to develop a service that delivers excellent patient outcomes and experiences.
• Be part of a supportive leadership team committed to learning, collaboration and continuous improvement.

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive…