Senior Support Worker

Job Title: Senior Support Worker

Reports To: Home Manager / Deputy Manager / Nurse

Location: Norwich, Norfolk

We are looking for a compassionate and experienced Senior Support Worker to join our care team. In this role, you will play a key part in supporting residents with their daily needs while promoting dignity, independence, and person-centred care.

You will also take on leadership responsibilities within the team, including conducting supervisions and appraisals, supporting care planning, and mentoring support workers to ensure high standards of care are consistently delivered.

• Support residents with personal care, ensuring dignity, respect, and independence at all times.
• Recognise and respond to the daily needs of residents.
• Conduct staff supervisions and contribute to performance appraisals.
• Assist in developing and reviewing care plans.
• Provide guidance, coaching, and support to care staff.
• Work collaboratively with the wider care team to maintain high-quality care standards.
• Ensure effective communication with residents, families, and colleagues.

• Previous experience in a senior care or support role.
• Strong communication and leadership abilities.
• Good organisational skills with the ability to prioritise workload effectively.
• Ability to work both independently and as part of a team.
• A caring, empathetic, and compassionate approach.

• NVQ Level 3 in Health & Social Care (or working towards).

• A supportive and friendly working environment.
• Opportunities for ongoing training and professional development.
• The chance to make a real difference in the lives of residents.
• Clear processes and support systems to help you succeed in your role.