Clinical Team Leader

Job summary

Lead the Front Door to Mental Health Care. Shape the Future. Every call matters. Every decision matters. Every person matters. Lead the team that makes the difference.

Are you an experienced mental health professional ready to lead an innovative service that will transform how people access mental health support across Norfolk and Suffolk?

The Initial Response Service (IRS) is at the heart of NSFT's vision to create a single, responsive point of access for mental health referrals, crisis presentations, and urgent support.

We are looking for inspirational

Clinical Team Leaders to help build and lead this pioneering service, ensuring people receive safe, compassionate, and timely care when they need it most. The Initial Response Service [IRS] represents one of the most significant developments in mental health access within NSFT. By bringing together call handling, clinical triage and referral management into a single service, IRS will simplify access, improve consistency, reduce delays and deliver a better experience for patients, carers and professionals.

Main duties of the jobThis is much more than a traditional team leader role.

You will be leading a diverse multidisciplinary team of clinicians, senior call handlers and call handlers within a fast-paced environment where every decision has the potential to positively change someone's life.

You will combine clinical expertise, operational leadership and service development to help create a service that becomes the recognised front door to mental health care throughout Norfolk and Suffolk.

As a Clinical Team Leader, you will have the unique opportunity to:

Lead and develop a brand-new service at a pivotal point in its journey.

Influence how mental health triage and access services are delivered in the future.

Support staff to thrive through coaching, supervision and compassionate leadership.

Drive quality improvement and innovation.

Work alongside senior leaders to develop a service that delivers excellent patient outcomes and  part of a supportive leadership team committed to learning, collaboration and continuous improvement.

About us At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Details Date posted
08 October 2026

Pay scheme

Agenda for change

BandBand 7

Salary
49,387 to 56,515 a year

gross per annum

Contract Permanent Working  pattern

Full-time,

Flexible working

Reference number
246-CEN
8224473-AJob locations

County Hall Martineau LaneNorwichNR1 2DH
United Kingdom Job description

Job responsibilities

Please find attached our

Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Some of the benefits you can expect:

NHS pensiona comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio serviceNHS discounts and many more.

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Interviews are yet to be confirmed, and candidates may only be given a minimum of 3 days notice. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if…