Night Receptionist

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff :

Free health club membership (T&Cs apply)

Discounts across golf including membership, guest rates, green fees, buggies and clothing

Discounts across The QHotels Collection

Family & Friends discounts in hotels across The QHotels Collection

Support with training & professional qualifications, including course fees!

Various learning & development available

Access to an Employee Assistance Program – Hospitality Action

Refer a friend scheme

FREE parking

AND……much, much more!

What will I do?

You’ll manage the reception during the night , g reeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires / complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay .

Is this the role for me?

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a

Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism !

The QHotels Collection proudly supports the UK Armed Forces and have signed the

Armed Forces Covenant achieving the Silver Award.