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IT Support Systems Administrator Technical Support HelpDesk/Support

IT Service & Support Lead – Transformation Champion

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Norwich City Council
Full Time position
Listed on 2026-01-24
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A local government authority in Norwich is seeking a Service and Support Lead to manage its IT support team and oversee helpdesk operations. The successful candidate will lead the technical support function, drive service transformation, and ensure high-quality support for end-users. Candidates should have extensive experience in ICT operations, strong leadership abilities, and relevant qualifications in ICT or service management.

This role entails a primarily office-based position with flexible working arrangements.
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