IT Service Design & Transition Lead

Overview

Were looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented and transitioned into live operation in a controlled and efficient manner.

With hybrid working base locations across England and flexible working arrangements this could be the opportunity youve been looking for!

Hours:

36 hours per week flexible options considered. Contract Type:
Permanent.

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025

Please review the full role profile IT Service Design & Transition Lead and Behaviours & Mandatory Accountabilities OD level 4 before applying.

Closing Date:
Sunday 8th February 2026 at midnight.

This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from the office at least once per month. Occasional travel may be required.

This vacancy may close without notice.

Location:

Hybrid with any base location

Salary ranges:
London: 48987 to 61234 per annum;
National: 45168 to 56461 per annum

Eligibility You must be eligible to work in the UK to apply for this vacancy;
Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

AI note:
At Clarion Housing Group we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

Were looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented and transitioned into live operation in a controlled and efficient manner.

With significant experience in IT Service Management with a strong focus on service design and transition within a complex enterprise environment youll lead the creation of Service Design Packages (SDPs), define service models and support requirements ensuring operational readiness through effective collaboration with project teams, technical owners and service operations.

By embedding service governance and quality assurance into the delivery lifecycle youll ensure that services are reliable, supportable and aligned to business needs from day one. A proven track record of introducing new or changed services into live operation using structured transition and readiness processes is vital.

Key Skills

• Administrative Skills
• Facilities Management
• Biotechnology
• Creative Production
• Design And Estimation
• Architecture

• In exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range
• Must be eligible to work in the UK; visa sponsorship not offered; reside in England or Wales
• Experience in IT Service Management with a focus on service design and transition
• Ability to influence project managers, technical owners and operational leads

Benefits and Perks

Salaries are just the starting point. Here at Clarion were dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle
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