Customer Service Operative; FTC

Customer Services Coordinator

Location: Norfolk

Hours: 42.5 hours per week (6 month FTC, potential to be extended)

Salary: £27,117 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, supporting your professional development and enabling you to make a difference!

Join Medequip Assistive Technology Ltd as our new Customer Services Coordinator and be empowered to deliver exceptional service.

We offer ongoing employee development programmes, internal training, and strong leadership to help you grow professionally while providing person-centred support.

You will be part of a dedicated team of professionals who align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering equipment and support to help people stay independent at home.

About the role

As a Customer Services Coordinator, you will be the first point of contact for service users, their families, and health providers. You will ensure the correct product is delivered and installed in a caring manner within the specified timeframe and to the required standards, ensuring an exceptional customer experience.

Your responsibilities include:

About you

Aligned with our company values:

• Accountability and performance.
• Empathy, courtesy, dignity, and kindness.
• Respect and trustworthiness.
• Teamwork and passion for work.
• Innovation and technological development.
• Adaptability and pursuit of excellence.
• Delivery of cost-effective, efficient, and safe healthcare solutions.

Qualifications and experience

• Experience in a customer service role within a similar industry is desirable.
• Proficiency in IT and Microsoft Office.

What we offer

• 29 days holiday, increasing to 33 days including Bank Holidays.
• Opportunities for professional development, training, and career progression.
• Life assurance.
• Cycle to work scheme.
• Employee assistance program including free counselling.
• Access to Perkbox discount platform.
• Free uniform and DBS check.

We welcome applications from all community sections and are committed to making reasonable adjustments during the recruitment process. We process your data in line with GDPR, as detailed in our Privacy Notice.

This role may require an enhanced DBS disclosure and satisfactory references. It is not eligible for sponsorship; candidates must have the right to work in the UK.