Implementation Engineer

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Job description:

Are you a Field Service Engineer looking for your next challenge?Do you have at least 12 months of experience in software installations? If so, this could be your next career step!

At TISSL, we are a market-leading technology company providing cutting-edge POS solutions to the hospitality industry, including Michelin-starred restaurants. With the recent surge in demand for our industry-leading software, we’re looking for a Field Service Engineer to take charge of system builds, customer training, and seamless installations.

• Install EPoS systems and associated software at client venues.
• Build and install customer-specific data onto the system.
• Train clients on using the software effectively.
• Ensure all systems are configured to meet client requirements before installation.
• Conduct system handovers and provide post-installation support.
• Maintain strong client relationships, offering expert guidance and troubleshooting.
• Work closely with internal teams to ensure smooth implementations.

• At least 12 months of experience in a similar role.
• Strong knowledge of EPoS systems, software installations, and card payment solutions. (Training will be provided.)
• Understanding of Cloud solutions.
• Strong PC and EPoS hardware knowledge.
• Excellent verbal and written communication skills.
• Software and hardware troubleshooting skills.
• Knowledge of Windows desktop & server environments.
• Basic networking knowledge (Routers, Switches, Firewalls, TCP/IP, etc.).
• CompTIA A+ / N+ certification (or equivalent technical knowledge).

We believe in rewarding our employees with a comprehensive benefits package that supports both your personal and professional growth, including:

• Hybrid working model with 25 days of annual leave + your birthday off
• Volunteering days to give back to the community
• Life Assurance & Group Income Protection for peace of mind
• Private medical cover with a cash plan for additional support
• Enhanced Company Pension contributions
• Employee wellbeing perks, including Perkbox and Peppy wellbeing programs
• Enhanced maternity, paternity, and adoption pay
• Generous training budgets and reimbursement for professional memberships

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Customer Service and Information Technology
• Industries
  
  IT Services and IT Consulting

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