Technical Service Advisor - Birtley

Technical Service Advisor

Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.

• A salary of up to £30,000 (depending on your Service Advisor experience)
• DAF Academy Technical Service Advisor Training
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

• You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role.
• Or have a passion for trucks and know your truck / trailer parts.
• Knowledge of vehicle repair scheduling preferred but not essential.
• A customer focused individual with excellent communication skills.
• The ability to multitask and work well under pressure.
• PC Literate (DMS system experience would be an advantage).
• Full UK driving licence.

Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

45 hours per week, Monday to Friday, 9am – 6:30pm. Plus 1 in 3 Saturday morning’s.

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

Address:
Birtley, Chester-le-Street, Tyne and Wear, DH3 2SP