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Senior Product Operations & Escalation Specialist

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Epos Now Group
Full Time position
Listed on 2026-05-16
Job specializations:
  • IT/Tech
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Epos Now Group is seeking a Tier 2 Product Operations Consultant based in Norwich, UK. This pivotal role will involve resolving complex customer issues regarding payments and platform functionality, ensuring customer satisfaction, and leading investigations for continuous improvement. The ideal candidate should have a strong background in tier 2 support, excellent communication skills, and the ability to collaborate cross-functionally. Commitment to customer outcomes and the proven ability in payments troubleshooting is essential for success in this role.
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Position Requirements
10+ Years work experience
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