Customer Operations and Application Support Coordinator

Customer Operations & Application Support Coordinator

Primary Care IT is looking for a proactive, organised, and customer-focused individual to join our growing Norwich-based team supporting GP practices and NHS organisations.

This is a varied role combining:

• SaaS/application support
• Deployment coordination
• Customer onboarding
• First‑line troubleshooting and ticket management

You’ll act as a first point of contact for customers using Primary Care IT software solutions, helping investigate issues, coordinate resolutions, support deployments, and ensure customers receive excellent service throughout.

This role includes first‑line troubleshooting and investigation of customer tickets, escalating more complex issues to senior technical and development teams where required.

Importantly, this is not a traditional infrastructure or hardware IT support role. We’re particularly interested in candidates with strong customer service, coordination, onboarding, SaaS support, or operational support experience who are confident learning systems and processes.

We’re looking for someone with:

• Excellent communication and customer service skills
• Strong organisation and workload management abilities
• A proactive and professional approach
• Good problem‑solving skills
• Ability to manage multiple priorities simultaneously

Experience with in customer support, SaaS support, healthcare software, service delivery, onboarding, NHS environments, EMIS Web, or Systm One would be beneficial, but attitude and organisation are equally important.

This is a fully office‑based role in Norwich, Norfolk (5 days per week).

If you enjoy helping customers, coordinating activities, solving problems, and working within a fast‑paced environment, we’d love to hear from you.