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IT Service Manager - Lead Incident & KPIs; Hybrid

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Williams Lea
Full Time position
Listed on 2026-06-01
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 65000 GBP Yearly GBP 65000.00 YEAR
Job Description & How to Apply Below
Position: IT Service Manager - Lead Incident & KPIs (Hybrid)

Williams Lea is seeking an experienced IT Service Manager to oversee service management processes across a technology platform. In this role, you'll ensure the delivery of services meets contractual KPIs and SLAs while managing client relationships through effective communication.

The position involves leading technical teams, analyzing service data for improvement opportunities, and driving continuous compliance with internal policies and regulatory standards.

Located in Norwich, the role offers a competitive salary of £65,000 per annum, alongside a hybrid work model and comprehensive benefits including private medical insurance, 25 days holiday, and life assurance.

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