IT Service Design Lead

IT Service Design Lead London (Hybrid) | 6-month contract | Inside IR35 My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience.

Key responsibilities:

Lead end-to-end Service Design & Introduction for new and changed services Ensure services are fully operationally ready, supportable, and compliant ahead of go-live Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria Act as the bridge between delivery teams and BAU operations Run service readiness reviews and go/no-go decisions with senior stakeholders Embed consistent SD&I processes, standards, and governance frameworks

Key requirements:

Strong experience in Service Design & Transition / Introduction (ITIL) Background in financial services or regulated environments Experience delivering within large-scale transformation programmes Strong stakeholder management across Technology, Risk, and Business

Experience with Service Now or similar ITSM tools If the role aligns with your experience, please apply with your updated CV