Fraud Insight & Improvement Lead

Location:

Norwich based (50% hybrid working)

Are you someone who loves turning data into meaningful insight?

This is a great role for someone who enjoys analysing trends, spotting risks, and driving real change. You might already work in fraud, underwriting or analytics, or be ready to step into a more strategic role where your insight shapes business decisions.

You’ll help us stay one step ahead of underwriting fraud across our Aviva Zero motor business. By turning data into clear insight, you’ll shape how we detect, prevent and respond to fraud.

You’ll work with teams across underwriting, claims and analytics to improve how we operate. Your work will help protect our customers and support sustainable growth. You’ll be accountable for delivering insight, improving performance and strengthening our fraud controls

Please note that experience within the Insurance sector is essential to be successful in this role.

• Strong analytical and problem‑solving skills, with the ability to turn data into clear insight
• Experience using tools like SQL and Excel to explore and interpret data
• Confidence working with stakeholders and influencing decisions
• Knowledge of personal insurance markets
• Experience driving change or continuous improvement initiatives

• Salary around £45,000 – depending on skills, experience and qualifications
• Bonus opportunity – 10% of annual salary, depending on your performance and the business’
• Generous pension scheme – we’ll contribute up to 14%
• Aviva‑funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further – Up to 40%
  discount on Aviva products
  , and other retailer discounts
• 29 days of paid leave exclusive of public holidays – with the option of buying or selling 5 additional days
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility with time together with colleagues.