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Hybrid Service Desk Manager - Lead ITIL-Driven Support Team

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Appello UK
Full Time position
Listed on 2026-06-08
Job specializations:
  • IT/Tech
    IT Support, IT Project Manager, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Appello UK is seeking a Service Desk Manager to lead a high-performing team delivering IT support for Careline
365 customers. This hybrid role in Norwich requires proven experience in IT service leadership and strong knowledge of ITIL frameworks.

The ideal candidate will oversee operations, ensure service performance aligns with SLAs, and drive continuous improvement initiatives while fostering a customer-first mindset.

Benefits include flexible hours, extensive holiday, and various employee discounts.

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