IT Support Engineer

IT Support Engineer

Norwich

£32,000 - £34,000 + Enhanced Pension + 36 Days Holiday + Ongoing Training & Development + Long-Term Progression Opportunities

Are you an experienced IT professional with strong Microsoft and infrastructure knowledge looking to step into a leadership role where you can combine hands-on technical work with project delivery and team support?

Would you like to play a key role in a growing Multi-Academy Trust, supporting schools and local communities while contributing to major digital transformation and cloud migration projects?

This is an excellent opportunity to join a well-established and expanding Multi-Academy Trust based in Norwich. The Trust is committed to delivering exceptional support to its schools and has built a culture centred around professionalism, teamwork, honesty and kindness, with outstanding relationships between pupils and staff across the organisation.

As the Trust continues to grow, significant investment is being made into its technology infrastructure and digital strategy. Ongoing projects include cloud migration initiatives, infrastructure improvements and the continued development of modern IT systems across the Trust's secondary and primary schools. This provides an exciting opportunity for someone who enjoys technical leadership and driving positive change.

In this role, you will support the IT Services Manager while acting as the technical lead and escalation point for the wider IT team. You will provide support across approximately six to seven partner primary schools, leading on installations, infrastructure projects and strategic IT initiatives. You will also mentor and support two IT Technicians while ensuring high levels of service are delivered across the Trust.

The ideal candidate will have a strong technical background gained within a senior support, infrastructure or field engineering position. You will possess excellent knowledge of Microsoft technologies, networking and hybrid cloud environments, and enjoy working collaboratively with both technical and non-technical stakeholders. Previous experience leading projects or supporting colleagues would be highly advantageous, while experience within education would be beneficial but is not essential.

This role offers excellent long-term prospects within a growing organisation, alongside ongoing training and development opportunities, a generous Local Government Pension Scheme and the opportunity to make a meaningful impact on schools and local communities.

The Role

* Support the IT Services Manager in the delivery of IT services across the Trust (Fully on site)

* Act as the technical lead and escalation point for the wider IT team

* Support approximately six to seven primary schools as part of the Trust

* Lead installations, infrastructure improvements and strategic IT projects

* Contribute to ongoing cloud migration and digital transformation initiatives

* Support and mentor two IT Technicians

* Work closely with both technical and non-technical stakeholders across the Trust

* Travel between partner schools as required

The Person

* Strong technical IT background with experience in a senior support, infrastructure or field engineering role

* Excellent knowledge of Microsoft 365, networking and hybrid cloud technologies

* Experience leading projects or supporting colleagues would be highly beneficial

* Exposure to cloud migration or digital transformation projects would be advantageous

* Education sector experience desirable but not essential

* Strong communication skills and a customer-focused approach

* Full UK driving licence and willingness to travel between sites

* Motivated by supporting schools, students and local communities

* Based within a commutable distance of Norwich

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates